Aftersales & Warranty

We are delighted that you have chosen to buy your used vehicle from 1 Stop Cars & Caravans. We have done everything possible to ensure your vehicle meets your expectations but in the unlikely event that you encounter a problem we are here to help.

We have a dedicated aftersales department who ensure you have a positive customer experience. The team are available by e-mail on info@aftersalesservice.co.uk or via the telephone on 01613597477.  If you have any issues whatsoever no matter how minor, please get in touch with our Aftersales team and they will endeavour to resolve your problem by return.


VEHICLE WARRANTIES 

We don’t stop caring about our cars once they’re yours, that is why we provide a complimentary 3 month Silver Blackstar Warranty as standard with all our vehicles sold.

With modern day cars being more reliable than ever, we understand that sometimes the unforeseen can happen. All our vehicles go through a rigorous preparation process and road test before they are handed over to their new owners, however, cars are ultimately machines and componants can on occasion unfortunately fail. Our warranty products offer and provide complete peace of mind should anything go wrong, and our dedicated After Sales Team are here to help and resolve any issue.

Remember, even after your warranty has ended, we’ll still be on hand to help!

Should you have any questions or queries specifically relating to your warranty and cover you can contact Blackstar direct on 0203 146 8732

WARRANTY OPTIONS

Our Blackstar warranty products all come with parts and labour cover as standard (subject to T&C's). We also offer our customers the option to extend the warranty on their new vehicle for up to 2 years. Please speak to a member of the team for information and details.

Key Benefits:

  • Added peace of mind
  • Parts & labour included
  • Extended warranties available from 6 months upto 2 years
  • Repairs carried out locally to you
  • Mechanical and electrical failure
  • Simple and stress free claims process
  • Dedicated customer support

 

Terms & Conditions

Refunds within the first 30 days of ownership are subject to you, the customer, demonstrating that the serious fault existed on the car when you purchased it.

Once the refund is agreed you agree to return the car to 1 Stop Cars & Caravans.

Refunds will be paid within 14 days of return of the vehicle. If there was a part exchange, and this car is still available, 1 Stop Cars & Caravans, reserve the right to return the car as part of the refund, at the part exchange value, less any costs incurred on the car (paintwork, service work etc).

Where a customer had negative equity, it will be their responsibility to repay the amount to 1 Stop Cars & Caravans, once the car has been returned. Any finance agreement will be cleared once the car is returned.

Where a customer chooses a replacement car, they may swap "like for like" on price, or adjust any difference on screen price. Finance can be re arranged on the exchange car, on the same terms subject to credit.

A customer can only have one exchange.

Where a viable repair is preferred, we will be happy to do this. If a repair is uneconomical we reserve the right to offer an exchange or full refund.

Service items required are not considered reasons for returning a vehicle. It is the customers' responsibility to maintain the car once purchased.

This does not apply to vehicles bought for high performance or commercial use or for taxi or hire or reward purposes.

Enquiry Form